Protec Dental Laboratories Ltd. is a growing full-service dental laboratory located in Olympic Village area. We are seeking a dynamic individual to join our team in a Data Entry/Customer Service role in the Denture Department. The ideal candidate must have good communication and interpersonal skills, a natural curiosity and willingness to learn, and the ability to work effectively in a fast-paced environment as a team player and independently.
The Data Entry/Customer Service role will report to the Denture Team Lead.

QUALIFICATIONS

• Strong computer skills, including Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong organizational, problem solving and time management skills.
• Aptitude for working both collaboratively and independently.
• Ability to work quickly and accurately with strong attention to detail.
• Ability to work effectively in a fast-paced environment.
• A minimum of two years of experience in an administrative and customer service role is preferred.
• Previous dental office experience would be considered an asset.

• Enter all incoming customer cases into the internal lab database system (CPM) and match works orders to the respective cases accurately and in a timely manner.
• Call client to confirm, request and clarify their order in a professional and friendly manner to endure the best service possible.
• Maintain confidentiality regarding client cases and patient information.
• Case Scheduling – Organize and make sure deadlines are achieved for the incoming orders.
• Other duties as required.