Job Description

Job Description

Roles & Responsibilities

Admin & Data Entry Officer Call Centre & Client Coordination

About the Role

We are hiring on behalf of one of our established and growing Tax Advisory companies in the UAE for an Admin & Data Entry Officer Call Centre & Client Coordination . This role is ideal for someone who is confident communicating with clients in English and Arabic , highly organised, and comfortable handling calls, data entry, CRM systems, Excel trackers, emails and document processing. The role requires strong attention to detail, accuracy and the ability to manage regular client follow-ups while coordinating with internal teams.

Key Responsibilities

Client Calls & Follow-ups

• Handle inbound client calls professionally in English and Arabic .
• Understand client requirements and provide accurate information or direct queries to the appropriate team.
• Handle complaints calmly, record complete details and escalate when required.
• Transfer calls with a clear handover or take accurate messages.
• Make outbound calls for document collection, clarifications, confirmations and status updates.
• Follow up on pending documents, approvals, payments, appointments and deadlines.
• Confirm client details, application status and next steps after relevant calls.

Data Entry & Administration

• Enter and update client and application information accurately in CRM systems, Excel trackers and internal records .
• Process and maintain high volumes of data while ensuring accuracy and completeness.
• Cross-check information against documents, emails and system records.
• Identify duplicates, missing information and discrepancies and report them to the relevant team.
• Upload forms and supporting documents to relevant online portals.
• Maintain organised digital folders, PDFs and documents using proper file-naming conventions.
• Email & CRM Management