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Data Entry Officer at AKS International LLC

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

18 Nov, 26

Salary

0.0

Posted On

20 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

Key ResponsibilitiesClient Calls & Follow-upsHandle inbound client calls professionally in English and Arabic.
Understand client requirements and provide accurate information or direct queries to the appropriate team.
Handle complaints calmly, record complete details and escalate when required.
Transfer calls with a clear handover or take accurate messages.
Make outbound calls for document collection, clarifications, confirmations and status updates.
Follow up on pending documents, approvals, payments, appointments and deadlines.
Confirm client details, application status and next steps after relevant calls.
Data Entry & AdministrationEnter and update client and application information accurately in CRM systems, Excel trackers and internal records.
Process and maintain high volumes of data while ensuring accuracy and completeness.
Cross-check information against documents, emails and system records.
Identify duplicates, missing information and discrepancies and report them to the relevant team.
Upload forms and supporting documents to relevant online portals.
Maintain organised digital folders, PDFs and documents using proper file-naming conventions.
Email & CRM ManagementPrepare professional emails for document requests, status updates, confirmations and follow-ups.
Monitor incoming emails and route queries to the appropriate team.
Maintain an organised mailbox and ensure pending emails are followed up.
Log calls, emails and client interactions in the CRM on the same day.
Update client records, application stages, pending actions and follow-up dates.
Review CRM and tracker information to monitor outstanding queries and follow-ups.

Responsibilities