What you will do

Implement data network and ICT solutions in coordination with customers, principals, service providers, and business partners, ensuring delivery meets design parameters.

Monitor and maintain enterprise-level network hardware and applications at customer premises.

Perform advanced diagnostics and monitoring of data network infrastructure solutions.

Configure and install routers, Aruba and Cisco wireless controllers, switches, firewalls, and load balancers.

Carry out network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations.

Manage incidents (break/fix) end-to-end, from diagnosing root causes to coordinating the repair or replacement of failed equipment.

Deliver preventive maintenance health checks and respond to service requests within SLA requirements.

Execute change management activities and ensure projects are completed on time, within scope, cost, and quality requirements.

Provide system usage training to customers.

• Prioritize workload to maximize productivity and minimize customer downtime.