Position Summary:
The Data Entry Resolution Specialist ensures the accuracy, reliability, and integrity of prescription information across Empower’s pharmacy operations by identifying and correcting errors in real time. This high-impact role supports patient safety, operational efficiency, and compliance through swift issue resolution and close collaboration with cross-functional teams. More than just data entry, it is a mission-critical position that advances our vision of expanding access to high-quality, affordable compounded medications that help people live healthier, happier lives.

Duties and Responsibilities:

• Investigates and resolves prescription-related data discrepancies quickly and accurately, ensuring all records meet regulatory, operational, and quality standards.
• Applies advanced data management techniques to maintain the integrity, accuracy, and timeliness of prescription data, enabling uninterrupted daily workflow across pharmacy operations.
• Works cross-functionally with Quality Control, Pharmacy, and Operations teams to identify trends, escalate issues, and recommend training needs that enhance data accuracy.
• Acts as a departmental problem solver—proactively addressing and correcting prescription concerns with a high sense of urgency, accuracy, and professionalism.
• Supports operational excellence by enforcing company procedures and contributing to special projects and continuous improvement initiatives that drive department-wide performance.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills:

• Strong problem-solving, communication, and collaboration skills with the ability to thrive in a high-volume, detail-focused environment and contribute to team performance with professionalism and accountability.
• Excellent data entry speed and accuracy, proven ability to navigate pharmacy software systems, and strong proficiency in Microsoft Office tools including Excel, Word, and Outlook.

• Investigates and resolves prescription-related data discrepancies quickly and accurately, ensuring all records meet regulatory, operational, and quality standards.
• Applies advanced data management techniques to maintain the integrity, accuracy, and timeliness of prescription data, enabling uninterrupted daily workflow across pharmacy operations.
• Works cross-functionally with Quality Control, Pharmacy, and Operations teams to identify trends, escalate issues, and recommend training needs that enhance data accuracy.
• Acts as a departmental problem solver—proactively addressing and correcting prescription concerns with a high sense of urgency, accuracy, and professionalism.
• Supports operational excellence by enforcing company procedures and contributing to special projects and continuous improvement initiatives that drive department-wide performance