Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.
Socket is looking for an organized and talented Order Procurement Specialist to join our team! This role is crucial to ensuring that our fiber orders and customer accounts are accurately entered, tracked, and fulfilled in a timely manner.

What We offer:

• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free Internet if available in your area!

Primary Responsibilities:

• Accurately submit and manage fiber orders in the Socket system
• Create and maintain customer billing accounts
• Occasionally coordinate and schedule with customers as needed
• Ensure all order details and documentation are complete and accurate
• Follow established workflows and company processes with consistency
• Procure necessary components and services related to customer orders
• Perform data entry with a high degree of accuracy
• Communicate clearly and effectively with internal teams to ensure smooth order fulfillment
• Troubleshoot and resolve order-related discrepancies or issues
• Other duties as assigned

Skills:

• Strong written and verbal communication skills
• Ability to keep detailed documentation
• Multitasking skills
• Initiative
• Proficiency with computers
• Reasoning skills
• Ability to analyze data
• Organizational skills
• Dependability
• Ability to follow established processes
• Strong ability to collaborate with other teams

Desirable Skills:

• Previous experience in data entry, order processing or administrative support preferred
• Comfortable working in a fast-paced, team-oriented environment

Ready to take the next step? Apply now and be a key part of delivering Socket’s fiber network

• Accurately submit and manage fiber orders in the Socket system
• Create and maintain customer billing accounts
• Occasionally coordinate and schedule with customers as needed
• Ensure all order details and documentation are complete and accurate
• Follow established workflows and company processes with consistency
• Procure necessary components and services related to customer orders
• Perform data entry with a high degree of accuracy
• Communicate clearly and effectively with internal teams to ensure smooth order fulfillment
• Troubleshoot and resolve order-related discrepancies or issues
• Other duties as assigne