THIS JOB IS LOCATED AT 814 COMMERCE DRIVE, OAK BROOK, IL 60523

PLS® Overview:
Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
PLS®: People. Location. Service
PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

POSITION OVERVIEW:

Under the supervision of the Centralized Underwriter Manager, the Underwriting Support Specialist provides policy service support and centralized services to the Insurance Operations department.
Inbound calls with service levels to support customers and no cold calling.

Job Responsibilities:

• Personal commitment to providing exceptional service in every internal and external customer engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Effectively communicate company standards, mission, underwriting guidelines, and requirements
• Rating new business accounts and renewals accounts as assigned
• Endorsement processing
• Diary item follow up
• Renewal app follow up
• Policy issuance
• Develop amicable working relationships with team members, handle agent special service requests
• Provide training and mentoring for other members of the Insurance Operations team

• Other duties as assigned by management

  Job Requirements:

• 2-3 years of data entry and/or loan underwriting experience preferred

• Strong analytical skills
• Ability to meet production, quality and service standards
• Must be able to work weekends, evenings and holidays as required
• Ability to work in a fast-paced, high-volume environment, while practicing sound lending judgment
• Ability to assess information with strong attention to detail

PHYSICAL REQUIREMENTS:

• Must be able to sit and/or stand for long periods of time.
• Ability to lift 15 lbs.

• Personal commitment to providing exceptional service in every internal and external customer engagement
• Provide customer service by responding promptly and courteously to all requests for information
• Effectively communicate company standards, mission, underwriting guidelines, and requirements
• Rating new business accounts and renewals accounts as assigned
• Endorsement processing
• Diary item follow up
• Renewal app follow up
• Policy issuance
• Develop amicable working relationships with team members, handle agent special service requests
• Provide training and mentoring for other members of the Insurance Operations team
• Other duties as assigned by managemen