COMPANY SUMMARY:

Encore Fire Protection is a leading full-service fire protection company serving the Northeast from Maine to Louisiana. With over 2,000 employees and 50,000+ customers, our mission is to save lives and protect property through exceptional fire suppression, sprinkler, and alarm systems. If you’re ready to be part of a rapidly growing team with a passion for purpose and results, we want to hear from you.

REQUIREMENTS:

• A college degree in a related field or similar experience required.
• At least 2 years of office experience, supervisory experience preferred.
• Advanced skills in Microsoft Excel (you should be comfortable with complex formulas and data visualization).
• Initiative to investigate deeper into data when unexpected results are uncovered.
• Good with technology and quick to learn new tools.
• Experience using a ticketing system to manage and resolve requests on time.
• Strong problem-solving skills and the ability to spot trends in data.
• Able to work well both independently and with a team.
• Capability to work under pressure and meet deadlines.

WHAT YOU’LL DO:

The Data Integrity team is an integral and growing department that acts as the central nervous system of our service business. As a Data Integrity Team Lead, you will be responsible for managing and developing a high-performing team of specialists, driving results through collaboration, accountability, and a strong team culture. You’ll play a hands-on role in ensuring that data processes support operational success while delivering consistent and reliable experience to our internal partners. In this role, you’ll work cross-functionally with Operations, Sales, Finance, Business Intelligence, and IT, helping to shape and enhance the systems that power our business. You’ll also be empowered to cultivate a team environment that values excellence, growth, and a shared commitment to getting the job done right.

KEY RESPONSIBILITIES:

• Review incoming requests for accuracy, relevance, and priority.
• Assign work across Data Integrity Specialists in a balanced manner.
• Manage a team of specialists that are responsible for helping operations in a variety of ways
• Act as subject matter expert for the specialists and a go to for next level support.
• Identify areas of misalignment with the business and provide examples to our training team.
• Foster understanding of our platform and processes across our various service divisions
• Help determine SOPs as well as provide support to our M&A partners by helping to create

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples’ lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
• Real-time performance feedback and coaching
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Flexible vacation policy
• Company-paid life insurance policy of $50,000
• Snacks and coffee every day and weekly office lunches and breakfas