Data Operation Manager at Palmpay Limited

Dhaka, Dhaka Division, Bangladesh -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, AML, Data operations, Data analysis, SQL, Excel, User verification, Risk management, Compliance, Stakeholder management, Process automation, Data governance, User segmentation, Fraud prevention, Analytical skills, Problem-solving

Industry

Financial Services

Description

About PalmPay PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services. Operating in Nigeria, Ghana, Tanzania, Bangladesh, and Pakistan, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list. Position Overview We are seeking an experienced and detail-oriented Data Operation Manager to lead and optimize user data operations with a strong focus on KYC processes and marketing enablement. This role will be responsible for ensuring efficient user verification, high-quality data management, compliance adherence, and leveraging data to drive targeted customer acquisition and engagement strategies. Key Responsibilities 1. KYC Process Optimization & Management • Own and optimize end-to-end KYC (Know Your Customer) processes from user onboarding to verification approval • Design and improve KYC workflows to ensure high accuracy, speed, and compliance • Collaborate with Risk, Compliance, and Tech teams to enhance verification systems and tools • Monitor KYC KPIs such as approval rate, rejection rate, turnaround time (TAT), and fraud detection rates • Identify bottlenecks and implement automation or process improvements • Ensure compliance with regulatory requirements and internal policies • Continuously enhance user experience while maintaining strict verification standards 2. Data Operations & Quality Management • Oversee user data collection, validation, and maintenance processes • Ensure data accuracy, consistency, and integrity across systems • Establish data governance standards and best practices • Monitor and resolve data discrepancies or operational issues • Work with Tech teams to improve data pipelines and system efficiency 3. Marketing Data Enablement & User Segmentation • Partner with Marketing teams to enable data-driven acquisition and engagement strategies • Develop and manage user segmentation models based on behavior, KYC status, and transaction data • Support targeted campaigns by ensuring availability of clean and actionable data • Optimize customer funnels using data insights to improve conversion and activation rates 4. Fraud Prevention & Risk Coordination • Collaborate with Risk and Compliance teams to detect and prevent fraudulent activities • Monitor suspicious patterns and improve fraud detection mechanisms within KYC processes • Implement controls to minimize risk exposure while maintaining operational efficiency • Support investigations and ensure proper documentation of risk-related cases 5. Data-Driven Decision Making • Define and track key metrics such as KYC success rate, verification TAT, fraud rate, and campaign performance • Build dashboards and reports to provide actionable insights to stakeholders • Conduct deep-dive analyses to identify trends, risks, and opportunities • Use data insights to continuously optimize KYC processes and marketing effectiveness 6. Cross-functional Stakeholder Management • Act as a bridge between Product, Tech, Risk, Compliance, and Marketing teams • Ensure alignment on data requirements, KYC processes, and campaign execution • Support product launches and new feature rollouts with data readiness • Communicate insights and recommendations to leadership teams 7. Process Automation & Scalability • Identify opportunities to automate manual KYC and data operations processes • Work with Tech teams to implement scalable solutions for high user volumes • Improve operational efficiency through system enhancements and workflow optimization • Ensure systems are scalable to support rapid business growth 8. Compliance & Regulatory Adherence • Ensure all KYC and data operations comply with local regulatory requirements and internal policies • Stay updated with regulatory changes related to KYC, AML, and data privacy • Support audits and ensure proper governance and documentation • Maintain high standards of data security and user privacy Requirements • Bachelor’s degree in business administration, Information Systems, Finance, or a related field (Master’s preferred). • 5–7 years of experience in fintech, banking, data operations, or KYC/AML-related roles. • Strong experience in KYC processes, user verification systems, and data operations. • Good understanding of data analysis tools (Excel, SQL, or similar). • Experience working with marketing teams on data-driven campaigns is a strong advantage. • Strong problem-solving, analytical, and stakeholder management skills. • Excellent communication skills in both Bangla and English. • Ability to manage complex processes and drive improvements in a fast-paced environment. Compensation & Benefits • Competitive salary • Festival bonuses • Mobile & internet allowance • Career growth opportunities in a fast-scaling international fintech

Responsibilities

The Data Operation Manager will lead and optimize KYC processes, user verification workflows, and data quality management to ensure compliance and operational efficiency. They will also partner with marketing teams to leverage data for targeted customer acquisition and engagement strategies.