DATA OPERATIONS MANAGER

Contract type: Permanent – 35 hours per week
Location: UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).
60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £44,168 - £46,493 per year with excellent benefits

ALTHOUGH NOT ESSENTIAL, WE’D PREFER YOU TO HAVE:

• Good working knowledge of the architecture and functionality of Microsoft Dynamics 365
• Demonstrable experience in Direct Debit and Gift Aid processing
• Experience using Azure DevOps
  View the full job description here
  Closing date: Applications close 12:00pm UK time on 14/07/2025. Interviews are expected to take place week commencing 21/07/2025
  How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

ABOUT THE ROLE

As our Data Operations Manager, you will ensure the accuracy and efficient management of data imports and core income processes such as the Direct Debit and Gift Aid claims. You will work closely with key stakeholders in Performance and Insight, Finance and Mass Engagement to drive sustainable change.

IN THIS ROLE, YOU WILL:

• Manage the day-to-day data operations (including data imports, Direct Debit submissions, submitting Gift Aid claims to HMRC)
• Line Manage two Data Operations Officers, providing support, coaching and mentoring
• Manage the workload and responsibilities of the Data Operations Team, ensuring that tasks are carried out on schedule and within agreed SLAs
• Identify opportunities to improve efficiency and accuracy through automation or system enhancements
• Build strong operational relationships with key stakeholders in the Data Engineering and CRM teams, as well as with WaterAid’s third party agencies, to identify areas for improvements and rapid problem fixing, particularly in relation to managing data rejects
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.