Nord Pool needs to strengthen the Data Operations team and we are seeking a Data Operations Specialist to join our Operations team.
The ideal candidate will be responsible for managing customer tickets related to data inquiries and issues, ensuring a timely and effective resolution. Additionally, this role will involve taking ownership of improving our data service offerings through continuous optimization and enhancement.

Role and responsibilities:

• Investigate and troubleshoot data-related problems, identifying root causes and implementing effective solutions.
• Take ownership of data service offerings, proactively identifying areas for improvement and implementing enhancements.
• Develop and maintain documentation for data operations processes and procedures.
• Monitor data quality and integrity, implementing measures to ensure accuracy and reliability.
• Collaborate closely with the development team.

Requirements:

• Completed higher education within IT, engineering, energy, or economics.
• Experience in usage of IT tools for monitoring, efficiency, and support purposes.
• Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.
• Experience from operations that is dependent on complex IT infrastructure
• Experience and interest in IT and how technology can be used to improve business processes and increase the quality in our service delivery towards customers.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Proven track record of taking ownership and driving initiatives to improve processes and services.

Desired characteristics:

• Excellent attention to detail and a structured working style
• Analytical skills and commercial attitude
• Curious technology mindset
• Service oriented, strong relationship building skills and a team player
• High level of energy, drive, enthusiasm, and commitment
• Ability to work under pressure, in a fast moving and challenging environment
• Excellent English skills both written and oral in addition to being fluent in one of the Scandinavian languages.
• Must identify with our corporate values: Together, with Integrity, towards Excellence
• Some travelling must be expected.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects

• Investigate and troubleshoot data-related problems, identifying root causes and implementing effective solutions.
• Take ownership of data service offerings, proactively identifying areas for improvement and implementing enhancements.
• Develop and maintain documentation for data operations processes and procedures.
• Monitor data quality and integrity, implementing measures to ensure accuracy and reliability.
• Collaborate closely with the development team