Location:West Greenwich, RI, US, 02817
Requisition ID: 17894
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

OVERVIEW

Brightstar is seeking a skilled and proactive Data Operations Analyst to support the daily performance and reliability of our production systems. In this role, you’ll ensure systems run at peak efficiency through proactive monitoring, technical troubleshooting, and continuous improvement. You’ll also contribute to planning and implementing system updates, including security, access, and documentation enhancements.
You’ll collaborate closely with internal teams to understand customer requirements, resolve service-level incidents, and drive operational excellence across our data center environment.

• Build strong partnerships with internal stakeholders to understand business needs and deliver effective technical solutions.
• Respond promptly to customer concerns and service-level incidents, ensuring resolution meets performance expectations.
• Perform advanced troubleshooting across Brightstar systems, applying deep technical knowledge to resolve issues.
• Help define and implement operational best practices for system processing, maintenance, and monitoring.
• Recommend improvements to operating systems, workflows, and procedures to enhance performance and reliability.
• Respond to system emergencies to minimize financial impact, adhering to established service-level agreements (SLAs).
• Perform system installations and configuration updates to optimize operational responsibilities.
• Support planning and execution of disaster recovery (DR), business continuity procedures, and audit-related activities.

What you bring:

• Associate’s degree required; bachelor’s degree preferred.
• 5+ years of experience in Data Operations Support (or 3+ years with an advanced degree in a computer-related field).
• Intermediate-level Linux skills.
• Advanced knowledge of Brightstar’s products, services, and transaction lifecycle.
• Strong understanding of Brightstar’s physical and logical security policies and procedures.
• Familiarity with retailer POS systems and network equipment.
• Working knowledge of ITIL and ISO standards and tools.
• Ability to detect, analyze, troubleshoot, and escalate operational incidents effectively.