Data Platform SRE at Virtasant

, , United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Apache Flink, Apache Spark, Apache Iceberg, Kubernetes, Data Ingestion Patterns, ETL, ELT, Linux, Unix, Terraform, Ansible, CI/CD, GitOps, Prometheus, Grafana, Python

Industry

IT Services and IT Consulting

Description

Data Platform SRE About Virtasant Virtasant is a global technology services company helping enterprises modernise infrastructure, scale digital platforms, and unlock value from complex technology environments. Our teams operate globally, supporting large-scale distributed systems across cloud-native and data-intensive platforms. We combine engineering excellence with customer-centric delivery to ensure production reliability and operational resilience. The Opportunity A chance for an Data Platform SME to join our Data Platform team, providing critical support for production data infrastructure and customer-facing services. This role combines: Incident response Customer support Platform engineering You will operate in a dynamic, distributed environment supporting complex, large-scale systems with direct customer exposure. Working Hours Primary Schedule Monday to Friday: 03:00–11:00 UTC (08:30–16:30 IST) On-call rotation: One weekend in four (24-hour coverage during assigned weekends) Flexibility Initial onboarding period may require adjusted hours (later start/finish times) to facilitate collaboration with the London-based team Occasional schedule adjustments may be needed for cross-team coordination Key Responsibilities Incident Response & Operations (40%) Monitor and respond to production alerts in a timely manner Execute documented recovery procedures for known incident types Investigate, troubleshoot, and resolve novel incidents Document incident learnings and contribute to runbook improvements Participate in post-incident reviews and root cause analysis Customer Support (30%) Provide technical support to customers via Slack (primary channel) Deliver support through Webex when required Troubleshoot customer-reported issues related to data pipelines and platform services Communicate technical concepts clearly to both technical and non-technical stakeholders Escalate complex issues appropriately while maintaining customer satisfaction Platform Engineering & Planned Work (30%) Manage configuration changes across data platform infrastructure Execute customer onboarding processes Support data migration and platform upgrade initiatives Contribute to automation and tooling improvements Maintain and update technical documentation Required Technical Skills Core Technologies Data Processing Frameworks: Apache Flink, Apache Spark Data Platforms: Apache Iceberg (table format and ecosystem) Container Orchestration: Kubernetes (production experience required) Data Pipeline Engineering: Experience with data ingestion patterns, ETL/ELT workflows Additional Technical Competencies Strong Linux/Unix systems administration Infrastructure as Code (Terraform, Ansible, or similar) CI/CD pipelines and GitOps practices Monitoring and observability tools (Prometheus, Grafana, or equivalents) Scripting and automation (Python, Go, Bash, or similar) Cloud platforms (AWS, GCP) Required Professional Skills Excellent written and verbal communication skills for customer interaction Strong analytical and troubleshooting abilities Demonstrated ability to manage on-call responsibilities professionally Experience working in distributed teams across time zones Comfortable with evolving priorities and technologies Commitment to maintaining clear, comprehensive documentation Preferred Qualifications 5+ years of experience in SRE, DevOps, or Platform Engineering roles Previous experience supporting data-intensive production systems Background in customer-facing technical support or solutions engineering Familiarity with streaming data architectures Experience with incident management frameworks (e.g., ITIL, incident command) Contributions to open-source projects in the data engineering or platform space Why Join Virtasant Opportunity to work with cutting-edge data platform technologies Exposure to complex, large-scale distributed systems Collaborative, engineering-focused culture Direct customer interaction and measurable impact

Responsibilities

The role involves incident response, customer support, and platform engineering for production data infrastructure. Responsibilities include monitoring production alerts, providing technical support to customers, and managing configuration changes.