QUALIFICATIONS:

• Bachelor’s degree in computer science, information systems, statistics, or a related field
• Prior experience in data processing, database administration, or data analysis roles
• Solid analytical skills with the ability to collect, organize, analyses, and disseminate significant amounts of information with attention to detail and accuracy
• Familiar with CRM system (Salesforce) will be an advantage.
• Excellent written and verbal communication skills in Bahasa Indonesia and English

EXPERIENCE AND SKILLS:

• Experience with analytical tools such as Excel, Power BI, Google Analytic, Phyton, R, SQL, etc.
• Ability to identify data quality issues and implement corrective actions
• Clear and concise communication with both technical and non-technical stakeholders
• Ability to effectively present data insights and recommendations
• Displays cultural, gender, religion, race, nationality, age sensitivity and fully complies with Save the Children’s Child Safeguarding and Protection Policies and Guidelines

ROLE PURPOSE:

Reporting to the Business Intelligence Coordinator and working across the organization, The key objective of this role:

• Process new KPA Member data from F2F campaigns (Agency)
• Oversee retention check and donor bank verification process for auto-debit registration
• Process clawback claims with agencies and finance department
• Provide updates and reports on processing outcomes, including clawback and bank verification metrics
• Act as the main contact point between F2F agencies, banks, and internal teams

KEY AREAS OF ACCOUNTABILITY:

• F2F to RDD Operations/Processing
• Verify and process New KPA Member data from F2F campaigns (Agency) to Retention.
• Work with agencies to resolve data discrepancies and ensure completeness and accuracy based on SOP and SLA.
• Support a seamless handover of New KPA Members to RDD team for retention process and donor journey.
• Complete Agency to inhouse document completion receipt.
• Oversee document shipping (sign up form and bank documents) from Agency office to Save the Children office.
• Payment Process
• In collaboration with the Membership Acquisition Manager and Finance to ensure the validation of data match with payment calculations for the F2F agency based on its performance and contractual terms
• Monitor agency performance and identify cases eligible for clawback.
• Process clawback claims with agencies and finance dept. and ensure to track timelines.
• Maintain records of clawback cases for transparency and reporting.
• Retention Check Process
• Manage retention check process for New KPA Member data from F2F Agency and RDD team.
• Ensure the accuracy and completeness all member forms based on SOP.
• Monitor and evaluate New KPA Member submission automation in CRM System.
• Bank Verification Process
• Oversee member bank verification for auto-debit registration to the banks.
• Address failed verifications by coordinating with banks, RDD team, and F2F agency.
• Implement measures to improve verification success rates.
• Identify and resolves any discrepancies or issues related to the bank verification process.
• Data Accuracy and Reporting
• Ensure all member data complies with organizational policies and regulations (SLA and SOP).
• Audit member records regularly to maintain accuracy and integrity.
• Provide updates and reports on processing outcomes, including clawback and bank verification metrics.
• Communication and Collaboration
• Act as the main contact point between F2F agencies, banks, and internal teams.
• Provide training and guidance on operational processes to relevant stakeholders.
• Offer insights and feedback to improve donor acquisition and retention processes.