Data Recovery Engineer - Macintosh and iOS Platforms at DriveSavers Data Recovery

Novato, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Recovery, Macintosh, iOS, IT Support, Troubleshooting, Apple Applications, Computer Hardware, Information Technology, Customer Service, Interpersonal Skills, Organizational Skills, Communication Skills, Attention To Detail, Teamwork, Analytical Skills, Time Management

Industry

IT Services and IT Consulting

Description

Seeking a candidate with 2–4 years of IT / Desktop Support and troubleshooting experience on the Macintosh platform (iOS) who is excited to learn the art of data recovery. Apple Genius and/or Apple Expert a plus. Education Associate/Bachelor Degree or equivalent work experience Required Skills and Experience ACMT preferred, but not required 2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment Familiarity with all native Apple applications Maintains knowledge of current technology Experience and understanding of computer hardware components for troubleshooting and upgrading purposes Demonstrated experience in information technology operations Familiarity with all Apple products including iPhone, iPad, and Time Capsule Using Terminal to complete tasks Must have passion for staying ahead of current and future technologies Excellent interpersonal, organizational, and communication skills Great customer service skills are required as you will need to work with customers over the phone on some projects Strong attention to detail Able to work independently as well as part of a team Able to analyze and evaluate customer needs Able to prioritize and meet deadlines in a fast-paced environment If you have some of the qualifications but not all, please tell us why you think you should be considered. Benefits Competitive Salary Monthly Bonuses 401K Retirement Plan Medical Insurance Dental and Vision Plan Ongoing Training Paid Holidays Maternity/Paternity Leave Events and Celebrations Subsidized Stocked Refrigerator Friendly Workspace Green Business From Employees on Glassdoor Fun work environment, rewarding knowing that we get irreplaceable data back for customers. Amazing work environment. Excellent incentives that encourage us all. Friendly, inviting, and supportive work environment. Great training, room for growth. Engaging and manageable workload. Each day brings new challenges with new and older technology. Snacks and beverages are stocked regularly. You feel valued as an employee. Comfortable work environment and strong incentives. Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace. It’s been great to work as an individual to make a difference to customers and work next to others with that same goal. Small business with a work environment that feels like a family, while also being known as the leader in data recovery.

Responsibilities

The Data Recovery Engineer will be responsible for troubleshooting and recovering data on Macintosh and iOS platforms. The role involves working with customers to analyze their needs and provide solutions.