DEPARTMENT DESCRIPTION:

Within AI2 (Analytics, Insights and Artificial Intelligence), the NACO (North American Customer Operations) team supports the day-to-day activities of the NACO businesses by providing consultative support with data & analytics-based business insights and/or solutions to guide decision making and/or strategic planning. We work with business partners to address their analytics needs by providing end-to-end support of data, reporting, analytics, insights, and artificial intelligence solutions. AI2 is an exciting team to be a part of as we are transforming how we provide key insights and opportunities for our business partners to better serve our customers.

JOB DESCRIPTION:

• Contribute to strategic technical planning and identify opportunities to support business strategy. Expert role that provides technical leadership to others in the development of a broad range of complex models that support business needs.
• Work closely with business management on data modelling requests / activities to ensure alignment with overall strategies
• Lead the activities related to delivery of data deliverables data package, data model, and data mappings
• Responsible for reading business and technical requirements to ensure data deliverables meet business needs
• Conduct walkthroughs of all data deliverables to aid approval / sign-off process with internal stakeholders
• Adhere to enterprise frameworks or methodologies that relate to activities for our business area
• Ensure respective programs / policies / practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Act as a subject matter expert integrating cross function understanding within their own field of specialty
• Work autonomously and accountable for acting as a lead within a specialized analytics function and may provide work direction to others
• Provide seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• Expert at utilizing data sources across the organization with ability to integrate data across multiple platforms
• Work effectively across multiple business units with numerous stakeholders to deliver advanced analytics solutions
• Scope of role may have business segment and /or enterprise impact.
• Generally focus on broad range of complex issues that may span from medium – long term issues (e.g. 6-12 months)

JOB REQUIREMENTS:

• Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science)
• Graduate’s degree preferred with either progressive project work experience or 5+ year of relevant experience; higher degree education and research tenure can be counted
• Previous experience working with contact centre data is strongly preferred

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details