JOB DESCRIPTION:
- Department Overview :It is our People who make the difference in the dynamic Everyday Banking, Savings & Investing (ES&I) business. The ES&I team consists of a wide suite of products including: Chequing and Savings accounts, money movement capabilities, as well as the GIC, Mutual Funds, and Registered plan (including Wealth referrals) portfolios. We are customer, colleague and business results focused and the cornerstone of a customer’s relationship with the bank. Almost 70% of all TDCT customers hold a Chequing account, and the overall ES&I group represents approximately 60% of the bottom-line contribution to Canadian Personal Banking.The Proactive Monitoring Team applies advanced data analytics and automated testing to support the ES&I business to proactively identify potential risks and enhancement opportunities, as well as supporting the remediation efforts of identified issues or incidents through subject matter expertise and data evidence.
JOB REQUIREMENTS:
- Research, investigate, and detect potential regulatory, operational, policy, process, or customer experience gaps prior to customer escalation.
- Participate in the development of new monitoring activities through detailed research and understanding of current bank regulations, policies, and processes.
- Provide consultation for Business Units regarding testing or lessons learned to ensure smooth transition of escalations or prevention from previously identified issues.
- Review reporting of monitoring for accuracy based on documented expectations.
- Work with Incident Management, Issue Management, and product owners to effectively escalate problems identified through the testing.
- Learn core concepts of SQL and Python data analysis using tools and systems created in the team to support Autotesting.
- Create simple and complex queries to support and validate new and existing processes with a focus on identifying undesirable outcomes as quickly as possible.
- Analyze and suggest opportunities for continuous improvements within team processes to increase efficacy and simplicity of interactions, technology, and processes.
- Thoroughly document work, process details, and other supportive details to ensure resiliency and longevity of understanding is sustainable.
QUALIFICATIONS / SKILLS / EXPERIENCE:
- SQL and cloud computing concepts
- Excellent verbal and written communication skills and ability to develop strong relationships with peers, internal, and external stakeholders.
- Ability to work, research, and resolve issues independently while sharing best practices and knowledge with colleagues.
- Ability to quickly understand, acquire and apply new technical skills and apply those understandings to diverse requirements and cross-relational problems and solutions.
- An Innovative, evidence oriented, and critical thinker with an eye to use data to illustrate problems effectively and persuasively.
- Flexibility to adapt and manage within a dynamic and high change environment.
- Ability to analyze scenarios to reach acceptable compromises between technology impacts and customer service.
ASSET SKILLS:
- Experience in Python is nice to have.
- Experience in Microsoft Word, Excel, PowerPoint, and Visio is an asset.
- Experience with JIRA and Confluence is nice to have.
JOB REQUIREMENTS
- Currently enrolled in 3rd – 4th year of an undergraduate degree OR master’s degree in Engineering, Operations, Innovation & Technology, Business / Commerce, Risk, Finance, Economics, Mathematics, Engineering or related field
- Must be enrolled in an undergraduate / master’s degree with the intent of going back to school at the start of your work term
WHO WE ARE
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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