JOB DESCRIPTION:

• Act as the last level of escalation for the team members.
• Own Incident, Problem and change management process for the team.
• Assigns technical tasks and manages delegation.
• Animates the team to encourage collaboration and sharing of practices.
• Participates to recruitment process for the team.
• Is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management.
• Is the final technical approver for any changes into Data Security systems and is accountable for any technical changes in the environment from a RUN/BAU perspective.
• Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team.
• Participates in global Infra events (like Power down and DR Tests).
• Ensures activity is performed in compliance with norms, standards, processes and procedures.
• Gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting.
• Ensures documentation is up to date and relevant for use.
• Lead the continuous improvement initiatives.
• Responsible to drive and deliver root cause for any high severity issues.
• Focus on automation and optimum use of the team to improve efficiency.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence.
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time;
• Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Please refer the Job description for details