ABOUT THE ROLE

We are seeking a highly analytical and detail-oriented Data Specialist (Billing) to manage, interpret, and optimise billing-related data including the production of monthly billing invoices. In this role, you’ll ensure billing data integrity, accuracy, and consistency while leading a small team responsible for daily data and billing operations. This is a hands-on role with a focus on both data accuracy and team performance ideal for someone who thrives in a dynamic, growth-focused environment.

KEY RESPONSIBILITIES

• Collect, validate, and manage billing data from multiple internal and external systems.
• Cleanse, reconcile, and verify large data sets to ensure accuracy in billing outputs.
• Maintain and update billing databases, implementing appropriate data quality controls.
• Analyse billing trends, discrepancies, and anomalies to support resolution and optimisation.
• Ensure data security and compliance with internal and external standards.
• Develop and deliver accurate billing reports and dashboards for key stakeholders.
• Provide regular insights on billing performance, error rates, and customer impact.
• Support billing audits and data validation processes.
• Lead and mentor a small team of billing executives.
• Allocate and monitor workload to ensure efficiency and SLA adherence.
• Provide training, support, and continuous development to team members.
• Drive a culture of continuous improvement, accuracy, and collaboration.
• Liaise with internal teams such as Finance, IT, and Customer Operations to resolve data issues.
• Act as the point of contact for addressing complex billing data queries from customers and Key Account Managers. Providing detailed explanations, both technical & non-technical to ensure customer satisfaction while maintaining the integrity of the billing process.Analyse any billing discrepancies or errors, investigate their root causes, and implement corrective measures to prevent recurrence.