Data Support Analyst at FE fundinfo

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Processes, Data Entry, Customer Support, MS Office, Financial Domain, Fund Data, English Communication, Analytical Ability, Adaptability, Time Management, Client Enquiries Management, Issue Resolution, Service Level Agreements, Knowledge Management, Security Policies Compliance

Industry

Financial Services

Description

Join one of the largest divisions at FE fundinfo, where your expertise will directly shape client satisfaction and help the investment industry stay better connected and better informed. This role offers you the chance to work at the heart of client experience, handling diverse fund data queries and collaborating with multiple teams across the business. You’ll gain exposure to international clients, sharpen your analytical skills, and build a strong foundation in financial data while contributing to projects that truly make an impact. FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence. Your key responsibilities as a Data Support Analyst will include: Managing client enquiries and issues through email and the customer portal, ensuring accurate logging and resolution within agreed timelines. Investigating fund data cases to achieve first-hand resolution and coordinating with data operations and product support teams when needed. Responding promptly and professionally to client queries, maintaining a customer-centric approach at all times. Meeting defined service level agreements and performance metrics, ensuring high-quality support and positive client feedback. Continuously enhancing your knowledge of fund data and contributing to internal knowledge management resources. Adhering to company security policies and maintaining compliance in all support activities. You will need the following experience and skills to join us as a Data Support Analyst: You must have up to 1 year of experience in data processes, data entry, or customer support involving coordination with business users. You will have a good understanding of MS Office tools. You should have general knowledge of the financial domain, with fund data being an added advantage. You must demonstrate strong English communication skills, both verbal and written, with neutral diction. You will show strong analytical ability, adaptability, and time management skills to handle changing priorities effectively. By joining the team as a Data Support Analyst, you will be offered the following: Become a domain expert by increasing the knowledge of Mutual funds operations. 24 days holiday Paid Study leave Enhanced paternity & maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!

Responsibilities

The role involves managing client inquiries and issues via email and a customer portal, ensuring accurate logging and timely resolution within service agreements. Key tasks include investigating fund data cases for first-hand resolution and coordinating with operations and product support teams as necessary.