ABOUT US:

Are you passionate about improving the lives of healthcare and aged care workers in Australia? If so, we have an exciting opportunity for you at the Health Services Union NSW/ACT/QLD (HSU).
The HSU is one of the fastest growing unions in Australia, with 53,000 plus members in Health, Aged care, Disabilities, Paramedics, and Ambulance services. We use our collective power to build a fair and just society through improving pay, job security and conditions for our members.
With a dynamic and passionate team of approximately 120 employees, HSU staff across the organisation work tirelessly to support and assist each other in our mission to grow and develop the industrial, social, and political interests of our members and their communities.
If you’re ready to join a team of dedicated professionals who are committed to creating a fairer and more just society, we encourage you to apply for this exciting opportunity at the HSU today.

ESSENTIAL SKILLS AND EXPERIENCE:

• Excellent communication and customer service skills and the demonstrated ability to apply initiative and to problem solve in a customer service/support environment
• Proven track record in data quality assurance and customer service-related roles
• High attention to detail and accuracy, with ability to maintain focus in repetitive work
• Basic computer skills including good knowledge of Excel and the Microsoft suite of products
• Experience working with iMIS or similar customer relationship management system
• Basic analytical skills and the ability to follow procedures
• Basic time management and prioritisation skills
• Demonstrated ability to grasp new information, answer queries quickly & seek relevant information from a variety of sources
• A self-starter, prepared to take initiative and learn new skills and system functionality
• Ability to work autonomously and as part of a team

ABOUT THE ROLE:

The HSU is excited to recruit a Data Support Officer. The Data Support Officer will support the HSU in building out the quality and breadth of data in its Customer Relationship Management System. The position will focus on remediation activities, procedure implementation and supporting operational compliance. It will do so by entering, monitoring, validating, and reconciling data as well as by performing a variety of related activities to correct information and monitor datasets to maintain a high level of accuracy in the Union’s membership register.
This is a Permanent Full-Time position based in our Sydney CBD Head Office. Please note that this position is an in-office role.

RESPONSIBILITIES:

• Respond to support emails, calls, and all other employee data enquires
• Ensure all requests are correctly logged, categorised and activities recorded
• Supervise and support the data support officers in lower levels
• Monitor tasks and priorities in accordance with ongoing project demands
• Provide basic support for the CRM enquires
• Complete ad hoc data entry efficiently and accurately
• Work with business and technical members of the team, as instructed, to create data standards and principles to improve organisational data management practices
• Generate/Modify reports as required
• Support the IT Services team in identifying what data is more important to the business, and work with the CRM Support Officer to assess, manage, monitor, and report on this data
• Support operating divisions with using a variety of campaigning tools and systems
• Understand various business processes and systems, and data needed to support them
• Conduct quality assurance activities including ongoing monitoring of data accuracy and consistency
• Ensure data integrity by monitoring changes and engaging with staff to help drive corrective action (data hygiene)
• Contribute to the organising objectives of the union through outreach to members and potential members
• Contribute to broader initiatives to improve and enhance organisational data
• Assist with data related projects and provide support for the CRM enhancements
• Assist with other project tasks as needed, including testing and user training