Data Support Specialist at Seacoast Church

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Relational Databases, AI Tools, Customer Service, Technical Support, Project Management, Data Management, Communication Skills, Documentation, Triage, MinistryPlatform, ChMS

Industry

Religious Institutions

Description

Location: Central Support (Mount Pleasant Campus) Hours: Full time, 40 hours/weekly Reports to: Director of Data Management The Mission: Seacoast Church is on mission to help others Find God, Grow their Faith, Discover their Purpose, and Make a Difference. The Data Support Specialist serves our staff in maximizing the possibilities of the church's data management systems. Key Responsibilities • Supports the day-to-day operations of Seacoast Church management system (Ministry Platform) and other 3rd party systems to equip the Seacoast staff with better service to the congregation and ministries. • Create a customer-focused experience in every interaction with staff and attendees, both verbal and in writing, taking the extra step to be welcoming and go above and beyond in the response. • Daily triage of support tickets coming to the Data Team as the primary support ticket agent, coaching and providing direction to staff for resolving current and future requests, and working to resolve tickets independently. • Project manage the ticketing system, reassigning advanced tickets to appropriate team members, and ensuring proper follow up of all tickets. • Assists with the Data Team's projects to better utilize the church's data systems. • Maintain the Data Team's documentation and knowledgebase support articles. • Thoughtfully leverage AI tools (e.g., ChatGPT, Claude) to work more efficiently drafting and maintaining knowledgebase articles, summarizing and prioritizing tickets, and streamlining routine data tasks while applying sound judgment about when AI output needs to be verified before it is trusted or applied to church data. • Use AI-assisted tools to help write, review, and troubleshoot SQL queries and scripts, validating results for accuracy before making changes. • Help the Data Team identify, test, and improve practical AI-assisted workflows that speed up response times and enhance the staff and attendee experience. • Support some administrative functions with the weekly Data Team Call, on-call schedule, and scheduling meetings. • Available weekends and after hours for pre-scheduled on-call Data Team support of church events, as well as some large all-call church events periodically throughout the year. • Participate in the ChMS user community to learn strategies and ideas from other churches to improve the user experience and effectiveness of ChMS. • General administrative duties as needed. Job Essentials • Christ Follower (Seacoast Church makes hiring decisions aligned to our religious faith and beliefs). • Strong customer service and communication skills. • Computer and technical skills required. • MinistryPlatform experience or another ChMS/CMS is helpful. • Experience in SQL and relational databases required. • Experience using AI tools to support day-to-day workflows and/or development. • Highly detailed and organized. • Self-motivated and able to work independently. • Periodic travel to campuses is required. • Knowledge of how to keep data consistent and accurate. • Live and drive Seacoast cultural values to Love God. Love People. Make it Better. And Have a Good Attitude. Acknowledgement By submitting my application I acknowledge and consent to terms of the privacy policy which applies to the applicant tracking service being offered by Trakstar on behalf of Seacoast Church. The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including the rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction. I certify that my answers to all questions will be true and correct. I understand that if I am employed, any false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for my immediate termination. I understand and authorize and agree that Seacoast Church may conduct national and local criminal biographical searches, state sexual offender searches, credit file and motor vehicle checks when appropriate and applicable. I agree to sign any and all authorizations by appropriate companies or entities who are engaged in, including but not limited to, South Carolina Law Enforcement Division, The Federal Bureau of Investigation, and any other necessary agencies. I also understand, if employed, that I am required to abide by all the rules and regulations of Seacoast Church. Seacoast Church is an Equal Opportunity Employer. While we make employment decisions that are aligned to our faith and beliefs, we do not discriminate based on race, color, sex, national origin, age, disability or any other characteristic protected by law. This application will only be valid for the position in which I am applying and will remain active for 45 days. If I wish to apply to another position or the 45 active period has passed, I may need resubmit a new application.

Responsibilities

The Data Support Specialist manages day-to-day operations of the church management system and handles support ticket triage for staff. They are also responsible for maintaining documentation and leveraging AI tools to optimize data workflows and SQL queries.