OUR VALUES—WHO WE ARE AT HEART

· Customer First: Their success is our success
· Integrity: Be bold, be honest, do what’s right
· Care: It’s who we are, not just what we do
· Collaboration: We win together

· Investment: We grow so everything around us does too

WHY THIS ROLE IS FOR YOU

Kickstart your career in sales, data and customer service! As our Data Technician Apprentice, you’ll receive a structured apprenticeship programme with dedicated coaching and mentorship. You’ll work alongside experienced Sales and Customer Service colleagues on real projects, building the skills you need to grow into an Account Manager role—and beyond.

WHAT YOU’LL BE DOING

Customer Service
· Process and key customer sales orders accurately
· Handle incoming queries by phone and email, resolving issues at first contact where possible
· Provide cover during holiday periods or busy spikes
· Update our internal systems with customer feedback or requirements
Sales & Marketing Support
· Analyse customer product ranges, spot gaps and recommend improvements
· Populate data templates and upload product listings
· Conduct initial customer research and share insights with your Account Manager
· Distribute marketing collateral to customers and partners
· Help customers navigate our platforms day-to-day
· Run and format sales reports from our ERP system
· Audit customer sites for product merchandising and update copy/imagery
· Join screening or information-gathering calls with customers
Extra Projects & Coaching
· Tackle ad-hoc tasks across other teams (training provided!)
· Work with your dedicated coach to set goals and track progress

· Contribute to our sustainability and compliance initiatives