WHO WE ARE

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Database Administrator (DBA) will possess extensive knowledge and practical experience in supporting enterprise database environments with MS SQL and Oracle, along with proficiency in other database systems such as MongoDB, mySQL, and PostgreSQL. The DBA’s responsibilities include managing database operations such as installations and upgrades, data access and migration, high availability, monitoring, and troubleshooting. Furthermore, they will provide technical leadership in areas including database design and solutioning, security, performance tuning, and capacity planning to ensure robust support for business-critical applications.

KNOWLEDGE & SKILLS

• 2-5 years of proven experience as a Database Administrator
• Post-Secondary education in IT or related discipline
• Extensive hands-on experience building and managing MS SQL and Oracle servers and databases
• Proficiency with one or more of the following database systems: MongoDB, MySQL, MariaDB, PostgreSQL, Snowflake, and/or other
• Experience designing, configuring and managing High Availability (HA) and Disaster Recovery (DR) database solutions
• Experience in performance tuning, monitoring, backup and recovery
• Extensive hands-on experience with the following MS SQL Server database technologies: SSRS, SSIS, SSAS and T-SQL
• Knowledge of various types of file and data structures, understanding of concepts relating to Data Warehouses
• Proficient in dimensional modeling, application design and development
• Possess strong security practices with regards to authentication, authorization, compliance, and encryption
• Experience managing database systems on physical, virtual and cloud environments
• Experience with Windows and Linux operating systems
• Familiarity with Azure or AWS services is a plus
• Knowledge of scripting languages (e.g., Python, Shell scripting) for automation
• Knowledge of SQL monitoring tools (e.g., OEM, Redgate SQL Monitor, SolarWinds, dbWatch)
• Good verbal and written communication skills (English)
• Ability to work effectively under pressure and manage multiple, concurrent and conflicting priorities and deadlines
• Ability to work both independently with minimal supervision and in a team environment
• Willingness to learn and adapt in a fast pace, dynamic environment
• Excellent customer service skills, with a clear understanding of customer impact and business requirementTechnical writing including documentation of procedures

Database Management:

• Manage all database instances, including creation, configuration, and monitoring
• Proactively ensure optimal availability and performance of the database systems including
• Ensure 24x7 operations of customer-critical database systems
• Implement and support cloud-based database solutions
• Provide guidance on data modelling, database design and infrastructure

• Design and implement highly available, redundant database solutionsGenerate standard operating procedures for database operations in order to standardize all relevant database activities

Database Application Support:

• Provide support for database applications, ensuring optimal performance and reliability
• Collaborate with development teams to design and implement database solutions

• Troubleshoot and resolve database-related issues promptlySupport code or release deployment process

Performance Tuning:

• Perform system and query tuning to optimize database performance

• Analyze and resolve performance bottlenecksImplement best practices for database performance and scalability

Patching and Security:

• Plan and support internal projects such as database patching, migrations and upgrades
• Accountable for database security and integrity
• Ensure compliance with security policies and standards
• Assist in designing backup, recovery and DR strategies

• Investigate and implement new features within continuous service improvements processFacilitate audit discoveries and remediation activities

Monitoring and Maintenance:

• Utilize and maintain SQL monitoring tools
• Conduct regular health checks and performance assessments

• Conduct capacity planning and growth projectionsPropose and develop automated solutions for routine database processes, tasks, and procedures to improve efficiency

Additional:

• Follow operational policies and processes that are compliant with ITIL standards
• Track projects and system incidents through to resolution via the IT ticket tracking system and the various IT Logs
• Participate in project and team meetings - interacting and collaborating with team members and other departments as required
• Maintain qualifications and continuous learning relevant to your role
• Other duties as assigned