ABOUT EDGETIER

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
This is an incredible opportunity, and we’d love for you to join us on this journey!
Are you a Database Administrator ready to make a major impact in a fast-growing company with vast data volumes and exciting technical challenges? EdgeTier is seeking a Database Administrator who will take ownership of scaling our databases, optimising performance, and supporting our team in delivering top-quality products and services to our clients.

ABOUT THE ROLE

As our first dedicated Database Administrator, you’ll be the expert at EdgeTier, responsible for maintaining, optimising, and expanding our databases. You’ll work closely with our CTO, Head of Engineering, Head of Data Science, and Product Managers to overcome complex data challenges and elevate our product capabilities. You’ll ensure our databases operate at peak efficiency, increase our application performance, and play a key role in architecture discussions. If you’re looking to have a lasting impact in a rapidly scaling environment, this role is for you.

WHAT YOU’LL DO

• Drive the optimisation and efficiency of our database systems.
• Engage in forward-thinking solutions to scale our data infrastructure.
• Support reporting improvements that deliver real insights for clients.
• Ensure the stability and reliability of database operations.

WHAT’S THE OPPORTUNITY IN THIS ROLE?

As EdgeTier’s first Database Administrator, you’ll shape the future of our database architecture and have a tangible impact on our product capabilities. You’ll take on interesting projects, such as setting up external data access for clients and scaling our reporting infrastructure. If you’re looking to bring your expertise into a fast-growing startup, where you can make a real difference, this is the role for you!

BE ACCOUNTABLE

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.