Location: Leicester | Salary: Competitive | Posted: 14 May 2025 | Closes: 30 May 2025 | Reference: Job Req ID 5407 | Business Unit: Monitoring Technologies+Systems
To maintain and support customer databases on a 24/7 365 basis. The DBA will oversee supporting the technical services infrastructure at Tier 3-4. Providing a seamless flow of information to the customers’ system, considering both backend data structure and frontend accessibility for end-users. Ensuring successful integration within the clients existing systems and focusing on maximising the value clients receive from the products & services.

• Understanding client needs, gathering requirements, and designing customised solutions to address specific challenges.
• Installing, configuring, and deploying company products or services in client environments.
• Assisting with data transfer from existing systems to the new solution.
• Integrating the company’s product with other client systems and applications.
• Identify solutions to improve application availability and stabilize customer experience.
• Assessment of current applications infrastructure architecture. Identify solutions to improve application availability and stabilize applications to improve customer experience.
• Enhance operational efficiencies and effectiveness via tools, scripts, workflow, technology, and process improvements.
• Technical lead and Tier 3-4 support for critical availability issues. Helps troubleshoot complex technical problems and provides operational crisis management.
• Maintain and support operational tools which will include 24/7 support according to agreed SLA.
• Assessment of current applications infrastructure architecture. Identify solutions to improve application availability and stabilize applications to improve customer experience.
• Staying current with the latest product features, industry trends, and best practices.
• Serve as a trusted DB advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
• Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.