Database Systems Manager at Goodwill Industries of Houston

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Database Administration, System Configuration, Data Integrity, Workflow Functionality, Validation Processes, Reporting Infrastructure, System Optimization, Audit Readiness, System Security, Troubleshooting, Data Quality, Performance Monitoring, System Training, CaseWorthy, Goodwill Gateway, Accreditation Support

Industry

Non-profit Organizations

Description

JOB DESCRIPTION Job Title: Data Systems Manager Department: Workforce Development (WFD) Reports to: Director of Accreditation & Compliance FLSA Status: Exempt Mission Support: Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work. Position Summary: Plays a critical role in advancing GWH’s mission by administering, maintaining, and optimizing mission data systems that support impact measurement, regulatory compliance, and organizational performance. This role is responsible for system configuration, database integrity, workflow functionality, validation processes, reporting infrastructure, and submission readiness across platforms supporting WFD and mission services. Primary system administrator and technical lead for mission data environments, ensuring data accuracy, audit readiness, and consistent performance across internal dashboards, scorecards, and external reporting systems including Goodwill Gateway and CaseWorthy. Essential Duties and Responsibilities: Database Administration & System Management * Administer mission-related database platforms to ensure system availability, accuracy, security, and performance. * Configure system workflows, permissions, user roles, and access controls to support program operations and compliance standards. * Monitor database health, troubleshoot system issues, and implement updates, backups, and maintenance protocols. * Ensure data security, integrity controls, and disaster recovery processes are maintained and tested Impact Measurement Systems & Data Validation * Lead system-level validation processes to ensure mission and workforce data are accurately captured, stored, and reportable. * Partner with program and compliance teams to identify system gaps, resolve discrepancies, and strengthen data quality practices. * Build automated checks, validation rules, and reporting controls to support audit readiness and reporting credibility. * Ensure consistency across system inputs, dashboards, scorecards, and formal reporting submissions. Reporting Infrastructure & Compliance Systems * Develop, maintain, and optimize database structures supporting dashboards, visualizations, and mission performance scorecards. * Ensure KPI tracking systems function accurately and align with organizational goals and strategic priorities. * Support leadership and operational teams by maintaining reliable reporting pipelines and data refresh processes. * Troubleshoot reporting failures, data flow errors, and system integration issues. * Support and manage system workflows for internal dashboards, scorecards, and external submissions. * Serve as system administrator lead for CaseWorthy and Goodwill Gateway data environments. * Ensure monthly, quarterly, and annual reporting systems operate accurately and on schedule. Performance Optimization & Process Improvement * Monitor system performance and recommend enhancements to improve speed, reliability, and user experience. * Develop standardized workflows, documentation, and system procedures. * Partner with Quality Assurance and Program teams to improve data collection efficiency and accuracy. System Training & Support * Provide system training and technical guidance to program staff and reporting users. * Develop user documentation, workflow guides, and compliance support materials. * Support onboarding and ongoing system proficiency across WFD teams. Goodwill Gateway: * Serve as the primary lead or subject matter expert for Goodwill Gateway data submissions. * Ensure timely, accurate, and complete reporting in alignment with Goodwill Industries International (GII) standards. * Collaborate with internal stakeholders to gather, verify, and submit necessary data elements. * Manage monthly collection, validation, and submission of mission measures data. * Ensure consistency across monthly reports, annual reports, and internal dashboards. * Identify trends or anomalies and communicate insights to mission leadership. Goodwill Network Data Comparisons: * Analyze and benchmark organizational performance against Goodwill network peers. * Prepare comparative analyses that highlight strengths, opportunities, and trends across the network. * Present insights to leadership to support strategic planning and performance improvement. Accreditation and Regulatory Readiness * Provide support and assistance to ensure that GWH is compliant with accreditation and regulatory standards. * Assist with preparing and presenting for GWH in the accreditation process. * Develop and implement action plans to address areas not meeting operational or regulatory standards. * Other duties assigned by management. Additional Responsibilities: * Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude. * Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment. * Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. * Must be punctual, dependable, and maintain a professional appearance. * Maintain a high level of confidentiality. * Must perform safely; maintain good housekeeping standards and ensure all aisles and pathways to fire exits are clear and free of clutter. * Adheres to local, state, and federal laws and regulations. Minimum Qualifications: * A bachelor’s degree in information systems, data analytics, business administration, or a related field is preferred; equivalent professional experience may be considered in lieu of a degree. * A master’s degree and appropriate certifications are preferred. * A minimum of three (3) years of business experience, preferably in business management, operations, or quality assurance and analysis. * Excellent computer skills (proficient in Microsoft Office). * Excellent written and verbal communication skills. * Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop effective approaches to address any issues. * Ability to receive critical feedback and deal calmly and effectively with high-stress situations. * Must have reliable transportation. * Must maintain an appropriate appearance and adhere to GWH’s dress code. * Must be legally authorized to work in the United States at the time of hire; this position is not eligible for employment visa sponsorship. Key Performance Indicators: 1. Integrity of data and reporting 2. Audit accuracy and completion as scheduled 3. Customer Service (Feedback from Department Heads) 4. Assigned Mission project deliverables vs goal 5. Processes, systems, planning, and reporting documentation produced and maintained (on time, with appropriate access, and accurate) Physical Requirements/Work Environment: * Ability to sit, stand, bend, and reach. * Ability to lift, push, and pull up to 25 lbs.

Responsibilities

This role is responsible for administering, maintaining, and optimizing mission data systems to support impact measurement, regulatory compliance, and organizational performance across platforms like Goodwill Gateway and CaseWorthy. Key duties include ensuring database integrity, managing system configuration, leading data validation processes, and maintaining reliable reporting infrastructure for internal and external submissions.