MINIMUM QUALIFICATIONS:

• College/Technician Degree or equivalent professional experience/certification in Engineering.
• Knowledge of Linux and server hardware repairs.
• Working knowledge of technologies such as HTTP, DNS, RAID, TCP/IP and DHCP.
• At least three years of experience supporting IT equipment or related technology.

PREFERRED QUALIFICATIONS:

• Prior experience in large scale datacenters.
• Basic working knowledge of Mechanical and Electrical infrastructure.
• Experience operating heavy-load movement equipment such as pallet jacks, server lifts, etc.
  Job Information
  Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
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  We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
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  Diversity & Inclusion
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  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

ROLE INSIGHT:

We are looking for an experienced Operations Engineer where you will be able to apply your technical skills in a fast-paced environment. You will have a strong knowledge of server hardware and mechanical/electrical infrastructure at a large-scale datacenter, which is critical to this role. You will be responsible for diagnosing and resolving server issues, escalating issues and working collaboratively with remote teams. Additionally, you will work within the server rack lifecycle process and focus on helping buildout computing and storage environments. You will also need to have working knowledge and experience in at least one of the following core areas: Networking, Scripting, and Hardware Repair.
Solid communication skills, the ability to work independently and also within teams are a critical requirements for this role. You will need to be comfortable working in a fast-paced environment where adaptability and flexibility will be key to performing well.

RESPONSIBILITIES:

• Work within a ticketing system in support for server fleet.
• Work in a 24x7 shift rotation to provide break-fix support to the IT infrastructure
• Be the first point of contact for break fix technicians.
• Prioritize ticketing queues and work to resolve escalations.
• Perform power cycles, troubleshooting, and replace failed components.
• Support rack and stack and power up new equipment.
• Physically assist in moving and installing equipment.
• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
• Have a strong desire and capability to learn, grow, and develop new skills.
• Participate in an on-call rotation.
• Establish strong working relationships with various internal teams and external partners.
• Assist with inventory and asset management.
  Qualifications