Datacenter Project Manager at Microsoft

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cost Management, Safety Policies, Troubleshooting, Customer Impact, Schedule Management, Client Relationships, Risk Reduction, Service Quality, Customer Experience, Escalation Management, Critical Environment, Physical IT Infrastructure, Technical Knowledge, Communication, Documentation, Expectation Management

Industry

Software Development

Description

Responsibilities: - Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget. - Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns. - Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. - Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly. - Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions. - Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. - Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs. - In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. Required Qualifications: - High School Diploma or equivalent AND 1+ years industry experience - OR 2+ years industry experience and college course work. While not required, we also look for the following Preferred Qualifications: - 2+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). - Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.

Responsibilities

The Datacenter Project Manager is responsible for managing project costs, adhering to safety policies, and troubleshooting service incidents. They will also manage client and supplier relationships to ensure expectations are met and communicate potential impacts of events.