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Datacenter Technician (shift pattern) at Microsoft

Haarlemmermeer, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Issue Tracking, Safety Procedures, Client Focus, Team Collaboration, Data Management, Computer Hardware, CompTIA A+, CompTIA Server+, CompTIA Network+, Basic Structure Cabling

Industry

Software Development

Description

● Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians. ● Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, and complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use). ● Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians. ● Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training. ● Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. ● Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. ● Has pride and a sense of accountability for the service quality, completeness, and ownership of the data centre facilities. Education: Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience, with basic knowledge of computer hardware and components. Work Schedule: Ability to work shifts, including evenings, nights, weekends, and holidays. Transportation: Valid driver's licence and access to a personal vehicle for travel to client sites and company locations as part of shift responsibilities. These include, but are not limited to: Experience supporting IT equipment or related technology. CompTIA: A+, Server+, Network+ Basic Structure Cabling (BSC)

Responsibilities

The Datacenter Technician contributes to issue tracking and participates in daily safety briefings while completing assigned tickets efficiently. They maintain a strong client focus and contribute to a positive team environment.