Datorama / Salesforce Marketing /Google Ads, Meta, CRM, web analytics ,data at WNS Global Services

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Datorama, Salesforce Marketing Intelligence, Google Ads, Meta, CRM, Web Analytics, Data Modeling, Data Harmonization, SQL, ETL, API, Power BI, Tableau, Data Visualization, Troubleshooting, KPI Frameworks

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Core Skills & Expertise Deep expertise in Datorama / Salesforce Marketing Intelligence Workspaces Strong understanding of marketing data ecosystems (Google Ads, Meta, CRM, web analytics) Experience with data ingestion (connectors, APIs, ETL logic) Proficiency in data modeling, harmonization, and KPI frameworks Strong troubleshooting and debugging skills (data + visualization layers) SQL and data transformation knowledge (preferred) Familiarity with BI tools (e.g., Power BI, Tableau) Key Responsibilities 1. Operational Support & Incident Resolution Monitor and resolve issues across data imports, connectors, KPIs, and dashboards Troubleshoot ingestion failures (API/connectors/file loads) and data discrepancies Diagnose and fix calculation logic, classification rules, and data model issues Resolve dashboard bugs, performance issues, and broken visualizations Perform root cause analysis (RCA) and implement preventive fixes Ensure adherence to SLAs for incident response, resolution, and communication 2. Standard Service Requests Manage user access, roles, and workspace permissions Execute minor configuration updates (data streams, mappings, naming conventions) Support workspace-level changes (filters, views, widget adjustments) Maintain documentation and audit logs for all changes 3. Change & Enhancement Requests Onboard new data sources and connectors (paid media, CRM, web analytics) Enhance dashboards (new KPIs, layout optimization, drill-down capabilities) Implement UX improvements and business-driven reporting enhancements Support evolution of data models, taxonomies, and harmonization layers Coordinate with business stakeholders to translate requirements into Datorama solutions 4. Data Quality Monitoring & Governance Implement data validation rules, KPI checks, and anomaly detection frameworks Monitor data freshness, completeness, and accuracy across pipelines Configure alerts and thresholds for data inconsistencies Maintain KPI integrity and ensure alignment with business definitions Support auditability (data lineage, transformation logic transparency) Qualifications Graduate or above

Responsibilities

The role involves providing operational support, resolving data incidents, and managing service requests for marketing data platforms. Additionally, the candidate will handle change requests, enhance dashboards, and ensure data quality through rigorous monitoring and governance.