Davao SM - Customer Experience Advisor - May 2026 at VXI Global Solutions

Davao City, Davao Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service Skills, Active Listening, Critical Thinking, Problem-Solving, Empathy, De-escalation, Integrity, Stress Tolerance, Team Work, Documentation, CRM Tools, Knowledge Management Systems

Industry

Outsourcing and Offshoring Consulting

Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties & Responsibilities: Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution. Answer calls in a timely manner with friendly demeanor and willingness to assist Assist members with inquiries finding resolutions via the knowledge management system. Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool Make necessary outbound follow ups when needed to support final resolution and satisfaction Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios Responsible for ensuring that primary metrices are met Education & Experience: No work experience required Contact center, Healthcare, Insurance, any work experience background preferred Must be a High School Graduate Must be at least 18 years of age Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions Competencies Communication Skills Customer Service Skills Active Listening Skills Critical Thinking, Analytical or Problem-Solving Skills Proactive, Solutions-Oriented Mindset Highly Motivated Personal Effectiveness Empathy; De-escalation skills Integrity Stress Tolerance Able to maintain professional demeanor Team Work If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

Agents will answer inbound calls to assist members with inquiries while maintaining a professional demeanor and ensuring issue resolution. They are responsible for documenting call details in the CRM tool and performing outbound follow-ups as necessary to ensure customer satisfaction.