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Day Concierge - Ascot, SL5 at Encore

Ascot, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

35000.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Security, Parcel Management, Health & Safety, Local Knowledge, Communication Skills, Attention To Detail, Driving License

Industry

Real Estate

Description

Join Our Team as a Concierge in Ascot! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the Ascot. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you. Location: SL5, Ascot Annual Salary: £35,000 Hours/Working Pattern: 4 on 4 off, 7am-7pm What You'll Be Doing: Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests. Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed. Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety. Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up. Maintain Presentation: Keep the concierge area and lobby looking presentable. Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing. Car Park Management: Parking and organising residents vehicles safely in the developments car park. Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience. What You'll Bring: Experience as a concierge in a 5* luxury development is essential. Excellent communication skills – both written and verbal. Health & safety qualifications are advantageous but not essential. A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care. Driving License is essential for this role. Perks of Joining Us: 24 Days Annual leave (Inclusive of Bank holidays) Cycle to Work Scheme MediCash SmartHealth – Online health services for you and your immediate family. Eye Care Vouchers to support your well-being. Perkbox Rewards to enjoy exclusive offers. Company Social Events Pension Plan

Responsibilities

The Concierge will greet residents and visitors, assist with queries, and handle maintenance requests. They will also conduct security checks, manage parcels, and maintain the presentation of the lobby area.