We’re now recruiting for a Day Concierge to join us at our development, The Brentford Project!

WHAT YOU SHOULD KNOW

The Brentford Project is a new residential development with 876 new homes, it offers retail and leisure spaces on - site. The full completion of the project is set for 2027.

• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Accepting and issuing of resident’s parcels. Parcel audit completed daily, with follow up for any missing/extra parcels with the addressee and escalate to RSM if required.
• Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure only authorized persons are given access to areas.
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
• Liaising with cleaning staff regarding reports of poor housekeeping standards throughout the communal parts of the development.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
  Please note: a full job description will be provided once shortlisted for the role.