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Day Concierge - Brentford, London at Encore

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

30000.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Attention to Detail, Health & Safety, Local Knowledge, Security Monitoring, Parcel Management

Industry

Real Estate

Description

Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you. Location: Brentford, London, Annual Salary: £30,000 Hours/Working Pattern: 4 on 4 off, 7am-7pm What You'll Be Doing: Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests. Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed. Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety. Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up. Maintain Presentation: Keep the concierge area and lobby looking presentable. Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing. Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience. What You'll Bring: Experience as a concierge is a plus, but a strong customer service or security background is equally valued. Excellent communication skills – both written and verbal. Health & safety qualifications are advantageous but not essential. A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care. Perks of Joining Us: 24 Days Annual leave (Inclusive of Bank holidays) Cycle to Work Scheme MediCash SmartHealth – Online health services for you and your immediate family. Eye Care Vouchers to support your well-being. Perkbox Rewards to enjoy exclusive offers. Company Social Events Pension Plan

Responsibilities

The Concierge will greet residents and visitors, assist with queries, and handle maintenance requests. They will also conduct security checks, manage parcel deliveries, and maintain the presentation of the concierge area.