REQUIREMENTS

Ability to work 5 out of 7 Days- Weekend required.

DESIRED EXPERIENCE:

Experience in hospitality preferred but not essential as full training is provided.

Perks and Benefits of working at the Fitzwilton Hotel

• Very competitive hourly wage
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Refer-a-friend scheme
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days

SKILLS NEEDED

Exceptional Customer Service Skills

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

RESPONSIBILITIES

Acting as the first point of contact you will be responsible to provide a warm, friendly and courteous welcome to our customers.
Support the front desk and other departments as needed, fostering a collaborative and efficient work environment.

Responsibilities to include but are not limited to:

• To deliver a high quality service to Hotel guests.
• To professionally represent The Fitzwilton Hotel at all times.
• Advising on hotel facilities.
• Assisting Hotel guests with luggage.
• Food and beverage room delivery service.
• Ensuring Public Areas, including public toilets, couches and chairs in Foyer are kept clean and tidy.
• Cleaning away crockery/glasses from tables in Foyer/Library/Front of Reception.
• Ensuring that front entrance outside and inside is clean and presentable.
• Reporting any maintenance problems to the maintenance staff and manger on duty.
• To carry out duties instructed by the manager on duty.