KEY RESPONSIBILITIES & DUTIES:

Resident Care and Supervision

• Provide, oversee, supervise, and monitor the daily routine to ensure consistent high standards of resident care.
• Be in charge as required, organizing the workload and supervising the staff.
• Develop a good working relationship with the Enhanced Senior and the management team.
• Communicate effectively between Managers and care staff, both written and verbally.
• Contribute to and adhere to the development of individual care plans concerning hygiene, bathing, continence management, mobility, feeding, dressing, and general care.
• Assist with the administration of medication in accordance with medication procedures.
• Promote a friendly, homely atmosphere at all times.
• Assist residents with their activities of daily living.
• Assist with domestic/housekeeping tasks, maintain general tidiness, and promote a homely atmosphere.
• Greet visitors, ensure general security policies are adhered to, answer the telephone, and screen calls as required.

Staff Supervision and Development

• Work in conjunction with the Deputy Manager and be involved with the induction of new care and domestic staff, keeping any required records.
• Supervise staff on shift, ensuring high standards of care, adherence to procedures, and safety while at work.
• Ensure the Home Manager and Deputy Manager are informed of any problems or developments regarding staff, residents, or support services in a timely manner.

Communication and Teamwork

• Communicate effectively with managers, care staff, residents, and visitors.
• Maintain confidentiality and discretion in communicating personal matters to senior and other members of staff and residents.
• Uphold the key principles of residents’ rights, citizenship, independence, choice, privacy, fulfillment, and dignity.
• Respect residents’ beliefs and values, arranging visits to places of worship and clergy visits as needed.
• Assist residents with reading and general intellectual stimulation, and support them in pursuing outside interests and activities.
• Participate in team meetings and individual meetings with the Line Manager as required.

Health and Safety

• Ensure conformance with the company’s health and safety at work policy, by self and staff.
• Accompany healthcare professionals to resident rooms, provide a full report to the person in charge, and complete relevant documents if required.
• Assist with the care of the dying.

Other Duties

• Be accountable for undertaking specific responsibilities as directed by the Home Manager.
• Undertake appropriate training as determined by the Home Manager.
• Carry out other duties as may be reasonably required by the Deputy Manager/Enhanced Senior.