Dayforce Support at Zensar Technologies UK Ltd

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dayforce HCM, HR Processes, Payroll Processing, Workforce Management, SQL Queries, Problem-Solving, Communication Skills, Data Integrity, System Configuration, User Access Management, Compliance Regulations, End-User Training, System Performance Monitoring, Technical Support, Functional Support, Documentation

Industry

IT Services and IT Consulting

Description

Job Title: Dayforce Support Analyst Location: [Banglore, Pune] Employment Type: Full-time Experience Level: [6-8 years] Role Overview We are seeking a skilled Dayforce Support Analyst to provide technical and functional support for the Dayforce HCM platform. The role involves troubleshooting issues, managing configurations, and ensuring smooth operation of payroll, time & attendance, benefits, and workforce management modules. Key Responsibilities Provide Level 1 and Level 2 support for Dayforce HCM modules (Payroll, Time & Attendance, Benefits, Workforce Management). Troubleshoot and resolve system issues, escalating to Ceridian or internal teams as needed. Manage user access, security roles, and permissions within Dayforce. Assist with system configuration changes, testing, and deployment. Support payroll processing cycles, ensuring accuracy and compliance. Collaborate with HR, Finance, and IT teams for data integrity and reporting. Document processes, maintain knowledge base, and provide end-user training. Monitor system performance and apply patches or updates as required. Required Skills & Qualifications Hands-on experience with Dayforce HCM (minimum 2–3 years). Strong understanding of HR, Payroll, and Workforce Management processes. Familiarity with SQL queries and data troubleshooting. Excellent problem-solving and communication skills. Ability to work in a fast-paced environment and manage multiple priorities. Knowledge of compliance regulations related to payroll and HR systems. Preferred Qualifications Experience with Ceridian Dayforce integrations (HRIS, ERP, etc.). Exposure to API-based integrations and reporting tools. Certification in Dayforce HCM (optional but preferred). At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Responsibilities

The Dayforce Support Analyst will provide Level 1 and Level 2 support for Dayforce HCM modules, troubleshoot system issues, and manage user access and configurations. They will also collaborate with HR, Finance, and IT teams to ensure data integrity and support payroll processing cycles.