EXPERIENCE KNOWLEDGE, SKILLS, AND ABILITIES:

• CCTV licence desirable but not essential. Full training will be given.
• Attention to detail, organisation and time management
• Confident and able to deliver great customer service
• Excellent verbal and written communication skills
• IT literate with the use of Microsoft packages
• Willing to learn our inhouse IT systems
• Working as part of a team
  If you are interested in this role then please send your CV to careers@ifacility.co.uk. I look forward to hearing from you.
  Job Types: Full-time, Permanent
  Pay: £24,700.00 per year

Benefits:

• Company pension
• Free parking
• Referral programme

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Shepton Mallet BA4 4RN: reliably commute or plan to relocate before starting work (required)

Work Location: In person
Expected start date: 02/06/202

As a business we operate 24 hours a day, 365 days a year within our CCTV Control room. You will be working as part of a team to provide the following services:

• To provide excellent Customer Service through all interactions with customers, service providers and third parties.
• Responding to alerts from our clients’ security systems: panic alarms, intruder alarms, access control alerts
• Provide first level technical support for CCTV systems, Alarm Systems, Access Control systems
• Conduct system maintenance tests with our clients
• Clear and concise written communication via email.
• Management and correct handling of inbound and outbound calls, including calls to the emergency services and clients
• Use of Case management system: raising and working client cases
• Monitoring our client security systems and carrying out surveillance patrols
• Remote access and support of network security systems
• Responding to incidents: securing footage, writing incident reports
• Assisting with Footage Requests from customers
• Achieving and maintaining an SIA CCTV Licence to operate in the control room Completing all tasks and behaving in accordance with the NSI Gold Standards
• Participation in in-house or external training activities including certification and H&S training as required.
• Any other duties required to carry out the role of Control Room Operator