Ready to find the right role for you?
Salary: Competitive plus bonus
Location: Cannock, Hybrid
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

• Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers.
• Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution.
• Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues.
• Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting.
• Provide desk-side and remote assistance, as relevant to the task.
• Share responsibility for the successful day-to-day operation of the Service Desk’s 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements.
• Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing