JOB SUMMARY:

The DC Asset Protection Investigator will primarily support and partner with Distribution Centers across Canada, with a home base at the Mississauga DC. This role focuses on leading external investigations, specifically targeting transport-related theft, fictitious pickups, and fraud impacting internal DC operations, 3PL partners, and pool carriers supporting Lululemon’s fulfillment network.
The Investigator plays a critical role in maintaining a safe and secure environment for distribution center employees, guests, and third-party carriers. They will proactively identify vulnerabilities within the supply chain and educate internal teams on best practices to reduce investigation-related incidents, mitigate shrink, and strengthen overall operational integrity.

REQUIRED SKILLS/ABILITIES

• Minimum three years’ experience in organized retail crime (ORC) investigations, supply chain investigations, or cargo theft investigations within retail or distribution environments.
• Strong foundational knowledge of logistics operations, cargo theft investigative techniques, and relevant law enforcement procedures.
• Bachelor’s degree in Criminal Justice, Logistics, or related field preferred; may substitute for some field experience depending on demonstrated expertise.
• Dual Private Investigator/Security Guard License required (as applicable by regional regulations).
• Proven success in developing and executing external investigations, including cargo theft, fictitious pickups, product diversion, and vendor fraud.
• Demonstrated ability to conduct field operations, perform static and mobile surveillance, and develop evidence-based reports to support merchandise recovery efforts.
• Familiarity with RFID scanning systems (e.g., Nedap), inventory software (e.g., Snowflake), and shipping records to validate product integrity and investigate discrepancies.
• Strong written and verbal communication skills, with the ability to clearly convey investigative findings and coach others in theft mitigation strategies.
• Analytical skills to query and analyze data sets to identify external theft patterns, trends, and high-theft risk areas.
• Innovative and forward-thinking; able to propose new tactics to mitigate theft and secure stakeholder buy-in.
• Sound decision-making abilities, able to balance multiple priorities with agility in support of the business and team.
• Knowledge of physical security strategies, inventory shrink control, and CTPAT compliance.
• Proficient in Microsoft Office Suite and electronic case management/reporting platforms.
• Maintains the highest standard of confidentiality and professional discretion.
• Flexibility to work varied shifts and respond on short notice to business needs.

PHYSICAL REQUIREMENTS

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Frequent lifting and/or moving up to 15 pounds and occasional lifting and/or moving up to 30 pounds.
• Occasional walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.

The Investigator is responsible for the overall inventory shortage performance and total execution of the Asset Protection Strategy for their respective DC. This role will ensure that all company policies, local, provincial, and federal laws are adhered to in the execution of internal and external theft investigations or inquiries. They will be working collaboratively with customer and associate groups within the store to ensure all objectives are clearly communicated and executed.

• Create and drive DC investigation strategies to reduce unwanted criminal activity while identifying trends and patterns to cultivate investigation leads internally and externally to support the business.
• Complete the prosecution process: report to police, case reports, attend court and testify as required.
• Develop and elevate the skillsets of field-based specialists and investigators.
• Develop partnerships with law enforcement agencies at local, state, and federal levels, as well as collaborate with industry peers and other retail loss prevention ORC organizations to identify, investigate and prosecute subjects that are impacting the market.
• Conduct static and mobile surveillance.
• Work complex field & fence investigations, case development and resolution.
• Must ensure privacy/confidentiality in all communications and placement (proximity to termination, line of sight, etc.) to only those with a business need to know.
• Effectively communicate with all supporting parties
• Other duties as assigned.