REQUIREMENTS

• Have advanced analytical and critical thinking skills with a curious mindset.
• Have aptitude in excel and knowledge of software development life cycle.
• Able to learn through formal and on the job training.
• Have organizational skills with the ability to prioritize work and adjust to change efficiently and thoughtfully.
• Have effective written and oral communication skills and ability to translate technical language to everyday language.
• Be a logical and mathematical thinker who enjoys structure and rules. Also has a desire to think outside the box and improve process efficiency.

EDUCATION

Bachelor’s degree in Mathematics, Computer Science, Actuarial Sciences, Informatics, Finance, Economics, MIS or equivalent work experience in an analytical area

AUTHORIZATION TO WORK IN THE EMPLOYING COUNTRY

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer

ABOUT THE ROLE

Come join our collaborative team and make a difference by helping thousands of people. We are seeking an analytical and inquisitive individual to configure, test, and debug our system to ensure client satisfaction. This role offers the opportunity to learn about Defined Contribution plans and work with colleagues globally, both in-person and virtually. If you excel in a dynamic environment and have a passion for problem-solving, we want to hear from you.

RESPONSIBILITIES

• Solving problems & issues found by clients and use Alight’s tools to fix the situation.
• Asking questions, dig deep into the issues, analyze what is really going on.
• Learning what DC is all about through developing an understanding of clients, best practices, and the standard delivery model .
• Being accountable for programming and holistically testing the systems for client to ensure all client and business requirements are met.
• Determining results, document defects, and resolve client system issues that may arise.
• Working with practice support to resolve issues and enhancements which require additional support. Also, consulting/coordinating with Customer Care.
• Providing status updates of assigned work, raise risks with meeting deliverables, and notify manager of available capacity.
• Collaborating with colleagues across Client Delivery and Operations teams, ensuring quality in delivery.
• Working with some query development.