SKILLS

Technical skills

• A keen interest in IT and computer hardware products/components
• Advanced understanding of general maintenance procedures and techniques
• Basic knowledge of computer networking
• Physically capable and available to work weekends, public holidays, and evenings
• Effective problem-solving abilities
• Fluency in English

Softskills

• A team player with excellent communications skills
• Customer centric oriented
• Attention to detail and a solution oriented approach
• Positive and proactive mindset
• Organizational skills
• Background
• Post-secondary or equivalent qualification in electronics / IT / Maintenance
• A minimum of 2 years’ experience in a similar role
• Experience of building and maintaining computers

• Contribute to datacenter systems architecture and ensure 1st level of support
• Optimize the racks for new servers
• Connect power and network cables within server and network racks
• Wire the incoming cables and network within the racks respecting wiring scheme
• Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
• Assemble and install computer hardware (assemble / install / upgrade/ update servers)
• Adhere to health and safety rules and regulatory requirements
• Escalate incident tickets to Level 2 support where appropriate
• Contribute to Datacenter maintenance
• Complete interventions on the equipment in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot technical issues using various tools: network, servers
• Perform regular established maintenance procedures
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• For all these actions, use the right tools and keep asset’s databases up to date : stock, assets, status, actions, etc…
• Manage and resolve system failures quickly
• Assist team members with other relevant maintenance tasks within the Datacenter
• Coordinate activity with all 24/7 teams and help improve customer relations
• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
• Help maintain good customer relations and customer satisfaction on a daily basis
• Ensure information is shared between maintenance agents and provide reports to the Team Leader
• Respect the schedule and targets set by the Team Leader
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