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DC Operations Shift Technician - (MH-FNW250905 002/04) at Xcellink Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data center operations, Ticket management, Infrastructure monitoring, Incident management, Cabling, Power cycling, Hot swap, Tape management, Server troubleshooting, Network troubleshooting, SOP compliance, MOP compliance, Vendor supervision, Health checks

Industry

Information Technology & Services

Description

Overview We are seeking DC Operations Shift Technicians to join our team and support day-to-day data center operations. This role involves working on a 12-hour rotational shift to ensure smooth operations, support incident management, and maintain high availability of data centre facilities and systems. Responsibilities Perform daily data centre operations including ticket management, infrastructure monitoring, and remote hands support. Troubleshoot and manage incidents, escalating issues to internal teams or vendors when required. Conduct periodic health checks and report anomalies in DC facilities, IT, and network systems. Support equipment setup and relocation, including rack/stack, intra-rack cabling, power cycling, and related activities. Escort and supervise vendors, contractors, and customers during visits, deliveries, and installations. Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs. Document operational activities, update SOPs/EOPs, and ensure accurate shift handover reporting. Participate in competency tests, audits, and operational reviews. Ensure compliance with safety standards, PPE requirements, and company code of conduct. Requirements Minimum ITE or Polytechnic Diploma in Engineering or related discipline. 1–2 years of working experience in a Data Centre environment. Familiarity with ticketing tools, monitoring systems, and incident escalation processes. Hands-on experience in cabling, power cycling, hot swap, tape management, and basic server/network troubleshooting. Strong oral and written communication skills in English. Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required. Work Schedule Rotational shift work (Monday to Sunday): 1st Shift: 09:00 – 21:00 2nd Shift: 21:00 – 09:00

Responsibilities

The technician will perform daily data center operations, including infrastructure monitoring, ticket management, and incident troubleshooting. They are also responsible for physical tasks such as rack/stack, cabling, and supervising vendors during site visits.