ABOUT US

At Independent Hardware Group (IHG), part of the Metcash group of companies, we believe in the power of local. We’re more than just a supplier – we’re the engine behind over 600 independently owned hardware stores across Australia. You’ve probably heard of a few: Mitre 10, Home Hardware, and Thrifty-Link Hardware – all part of the IHG family.
We’re not here to copy the big chains. We’re here to give locals the tools – literally and figuratively – to be the best store in town. That means offering great prices, better support, and the kind of local knowledge you can’t find in a catalogue.

ABOUT US

Metcash is Australia’s leading wholesale distribution company, with revenue exceeding $18 billion in FY24. We’re also an ASX top 100 listed company.
We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.
We’re dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don’t hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

• Lead by example – be hands-on with your team, setting the standard what is expected across the DC on any shift
• Keep our people safe – coach your team on safety standards, conduct SOTs, Hazards, ATRs, and maintain compliance with OHS/WC/COR policies
• Control the chaos – manage all workflow, resources, rosters, labour hours, performance targets and behaviour.
• Inventory Focus – actions inventory management that is leading to issues with DIFOT for customers or operational efficiency.
• Deliver results – hit KPIs as agreed, manage costs and ensure SOPs are being adhere to costs without compromising safety or quality.
• Uplift your team – oversee training, assessments, upskilling, and regular coaching.
• Be the backbone of operations – open and close the site when required, cover others when they are not available, maintain top-tier housekeeping, and escalate issues until they’re sorted.
• Champion continuous improvement – streamline processes, think ahead, and adapt on the fly.
• Drive engagement – lead communication, foster a strong culture, and make your team feel like legends