DC Team Leader - Systems at H&M Group

Eskilstuna, Södermanland County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warehouse Processes, Tech Operations, Troubleshooting, Incident Management, Training Delivery, SOP Documentation, Clear Communication, Adaptability, Collaboration, Problem-Solving, Process Optimization, Trust Building, Diversity, Inclusion, Stakeholder Engagement

Industry

Retail

Description

Om rollen WHAT YOU’LL DO As a DC Team Leader - System you ensure smooth system performance in the DC and support team development and improvements in alignment with global standards. Your main responsibilities will include: Lead, coach, and support team members to develop skillset, improve performance and retain a high-performing workforce. Contribute with system-relevant knowledge into operations training and drive up-skilling of the Technology Operations team. Support with identifying and troubleshooting system issues, collaborating with internal stakeholders to open tickets and follow up accordingly. Ensure system functionality and coordinate release schedules and downtime across WMS, WCS, PLCs, and MHE systems. Lead incident response efforts, including troubleshooting, reporting, and participation in emergency calls. Establish, monitor and analyse KPIs to evaluate Technology Operations team and system performance and provide insights, for improvements or upgrades. WHO YOU’LL WORK WITH You will lead a team of 15 System Specialists, ensuring effective collaboration, performance, and development within your team. The DC in Eskilstuna today consists of approximately 400 colleagues who take responsibility for the logistics operations and distribution of fashion items for our retail customers across Sweden, Norway, Iceland, Finland and Denmark. WHO YOU ARE We are looking for people with… Expertise in warehouse processes, cost drivers, and DC systems, including updates and advancements. Strong functional skills in tech operations and troubleshooting with a solution- orientated approach. Experience in Incident and problem management. Proven ability to deliver effective training and user support. Proven ability to document and maintain SOP, training material and education strategies. Clear communication skills, with fluency in written and spoken English and Swedish to ensure understanding and efficiency. And people who are… Adaptable and positive, embracing change with a can-do attitude and the ability to quickly learn new system features. Collaborative and innovative, eager to co-create across diverse teams and contribute to professional growth. Structured and proactive, with strong skills in task management, problem-solving, and process optimization. Skilled at building trust and fostering a culture of diversity, openness, and inclusion in an empathetic and proactive manner. Effective communicators who can engage cross-functionally with internal and external stakeholders. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. At H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world. Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. This is a full-time position, located in Eskilstuna, Sweden. Collective agreement with Unionen. The DC Teamleader - automation is reporting to the DC System and Automation Manager. You will need to work a flexible work schedule that includes evenings and weekends. Start date during this spring or by agreement. If you have any questions regarding the role, please contact Tom Gyllhamn (DC System and Automation Manager), [email protected] JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. Please send in your CV latest by 11 January 2026. We also want to inform you about routines in the recruitment process, which means that all candidates in connection with a job offer are called to a drug and alcohol test. In addition, a job offer is only valid on the condition that a background check does not reveal any remarks in the criminal record. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Responsibilities

As a DC Team Leader - Systems, you will lead and support a team of System Specialists to ensure smooth system performance and drive improvements. You will also be responsible for troubleshooting system issues and coordinating system functionality.