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This Position reports to:
Service Manager
In this role, you will have the opportunity to provide senior technical support to PAEN Canada Service organization and local customers. Serve as a key technical resource for DCS Modernization portfolio. Showcase your expertise by scoping evolution projects, selecting the optimal products and technology to meet customer needs, preparing estimates and supporting content for winning bids and proposals.
Report to Senior Director for Energy Service.
The work model for the role is: hybrid
This role is contributing to the continuous Service business growth and market penetration for the local Process Automation Energy Industries division in Canada. Main stakeholders are Account Managers, Service Operations and Service Proposals.

• Utilizing ABB installed base / market analysis tools and analyzing data to confirm market, identify control system evolution and upgrade targets for the sales team and channels.
• Determining the optimal technical solution to meet customer needs and address complex inquiries (legacy HMI and control system migrations, 3rd party system replacements, expansions).
• Consulting clients, exploring and engaging to gain understanding of their high level needs and ensuring full alignment with ABB offers. Expanding proposal scope to include digital solutions and advanced services.
• Ensuring the achievement of budget goals, including volume and profitability targets for the assigned region (East & Central Canada).
• Preparing and presenting technology roadmap presentations with technical details and solution offers.
• Creating product demonstrations utilizing various products and solutions
• Championing key service initiatives for DCS modernization by executing and driving actions, measuring and reporting results.
• Develop pursuit strategies with Sales.
• Creating loyalty offers, technology case studies and product-related communications.