DE-Specialist (m/f/d) at Apple

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Product Knowledge, Communication, Teamwork, Problem Solving, Customer Needs Assessment, Product Presentation, Inclusion, Diversity, Proactiveness, Knowledge Sharing

Industry

Computers and Electronics Manufacturing

Description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. DESCRIPTION Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. MINIMUM QUALIFICATIONS You should have availability to work a schedule based on business needs that may include nights and weekends, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. You should also be proficient in the local language, both written and spoken (sign lanquage supported). PREFERRED QUALIFICATIONS You can: Demonstrate knowledge of Apple products and services. Personalize solutions based on customer needs, and effectively communicate them. Work in a fast-paced environment, often supporting multiple customers at the same time. Work in a team environment, demonstrating shared responsibility and accountability with other team members. Be curious and open to learning from others and helping each other grow. Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

The Specialist is responsible for delivering excellent service by understanding customer needs, presenting and educating customers on Apple products and services, and identifying ownership opportunities. They must also proactively stay updated on Apple offerings and support peers throughout the store.