Deal Operations Analyst at ServiceNow

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quoting, Forecasting, Sales Transaction Advice, Forecast Accuracy, License Compliance, Internal Policy Adherence, Quote Review, Order Form Review, Approval Documentation, Cross Functional Teamwork, CRM Tool Interface, Attention To Detail, Fast Paced Environment, Microsoft Office, CRM System, Sales Cycle Understanding

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Aligned to several EMEA regions and territories, the Deal Operations Analyst will support the quoting, forecasting process and advise the sales force in commercial sales transactions. Attend regional forecast calls and perform and ensure forecast accuracy. Analyse and review current customer licensing, products and usage and ensure license compliance. Ensure the commercial proposal is in line with internal policies. Review Quotes and Order Forms for accuracy and completeness. Ensure all approvals are correctly documented as per the internal policies. Work with cross functional teams (Deal Desk, Finance and Legal) as needed. Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow CRM tool. Qualifications To be successful in this role you have: 1-2 years of proven experience in Operations in a software sales organization Organized, with excellent attention to detail and the ability to work in a fast paced environment. Experienced in using Microsoft Office. Experience with a CRM System. Has an understanding of the sales cycle. Strong listening, analytics, problem solving and organizational skills. Ability to prioritize to meet business needs. Ability to work efficiently under pressure. Effective communicator, both written and verbal Team Player with positive attitude ready to work in a fast paced environment. Results Driven. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible

Responsibilities

The Deal Operations Analyst will support quoting and forecasting processes for several EMEA regions, advising the sales force on commercial sales transactions and ensuring forecast accuracy through attendance at regional calls. This role involves analyzing customer licensing, ensuring compliance, and reviewing commercial proposals and order forms for accuracy against internal policies.