Dealer Customer Success Manager - Ohio and Midwest at UVeye

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

105000.0

Posted On

18 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Automotive SaaS, Relationship Building, ROI Delivery, Business Analysis, Project Management, Technical Knowledge, Organization, Prioritization, Attention to Detail, Commercial Savvy, Problem Solving, Communication, Teamwork, Adaptability

Industry

technology;Information and Internet

Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Customer Success Manager who is passionate about building strategic, value-driven partnerships with our clients. In this role, you will serve as a trusted advisor to dealership leaders and frontline teams, helping them unlock the full power, efficiency, and ROI of the UVeye platform. You will cultivate long-lasting professional relationships by providing exceptional service, understanding client goals, and proactively identifying opportunities for optimization, adoption, and measurable results. A day in the life and how you’ll make an impact: Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes. Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye. Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions. Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients. Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance. Simultaneously and successfully managing multiple client relationships. Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs Requirements 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations 3+ years of experience in a Customer Success, Account Manager or similar role – in Automotive SaaS. Proven experience in managing multiple accounts and projects. Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers. Hunger to work in a hyper-fast paced and ever changing environment. Superior organization and prioritization skills, along with focused attention to detail. Commercial savvy. Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms. General understanding of the automotive space – an advantage! Willingness to travel domestically up to 60% of the time. Benefits we offer: Competitive Medical, Dental, Vision. Company 401k Match. 20 PTO days, Company paid holidays. Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensaticanon or benefits. The annual base salary range for this position is $85,000 – $105,000. In addition, this position is also eligible for Bonus. Travel & Physical Requirements: This role involves regular on-site work within dealership environments and requires approximately 60% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots. The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why UVeye: Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Responsibilities

The Customer Success Manager will train and educate customers on effectively utilizing the UVeye platform while building strong relationships with clients. They will also analyze key account statistics to drive performance and identify opportunities for growth.